These General Conditions of Sale define the contractual relations between, on the one hand, any person wishing to make a purchase via the website www.almma-paris.com, hereinafter referred to as "the buyer", and of in addition, SARL LIVYDEV, whose registered office is at 4 Square Emmanuel Chabrier 75017 Paris and registered with the Paris Trade and Companies Register under number 911 244 366 000 17, hereinafter referred to as "Almma Paris".

Any ordering of one or more products on the site www.almma-paris.com implies the unconditional acceptance of these terms and conditions.

 

ORDER

Orders placed on www.almma-paris.com will be confirmed by email.
Any order is equivalent to the prices indicated and the description of the products as presented on the site. For items available in multiple sizes, measurements are shown in the description. Almma Paris will not be responsible for any error in the choice of size on the part of the buyer. If in doubt about the size to choose do not hesitate to write to hello@almma-paris.com to ask for advice.

 

The buyer is requested to always ensure the accuracy and conformity of the delivery information he provides when placing his order. Almma Paris declines any responsibility in case of delivery or delay problem caused by an incomplete or incorrect address provided. Thus, in case of forwarding the costs incurred will be borne by the customer.

Shipping will always be at the delivery address indicated by the buyer when placing the order, as it appears on the order form.

 

Any request for a change of delivery address must be communicated to us within 12 hours of the order.
If the error is reported to us after this time, the order can not be canceled and will be sent to the address that was indicated first. It will then be up to the buyer to find the appropriate solution to recover his package.
Almma Paris can not be held responsible in case of failure of delivery of an order caused by an incomplete or incorrect address, and no refund will be considered before returning the package to our premises. Expenses incurred in the course of a reshipping will be the responsibility of the buyer.

Almma Paris undertakes to honor orders within the limits of available stocks. In case of out of stock, the buyer will be informed within 48 hours and will be offered a refund or an equivalent item.

PRICE

 

The prices presented on the site www.almma-paris.com are expressed in Euros (€) Including Taxes. The displayed prices do not take into account the shipping costs, which will be indicated in the shopping cart. Any change in the VAT rate will be reflected in the amounts displayed on the site.
Almma-paris.com reserves the right to modify the prices displayed on the site.
The articles remain the property of Almma Paris until receipt of the total payment of the order.

 

DELIVERY

- Shipping service e-shop items
Delivery is made in France, Europe and the rest of the world.
The modes of sending used for France and the Dom-Tom are: the Followed Letter, the Colissimo and Chronopost.
Delivery rates will be automatically calculated and accumulated in the shopping cart subject to the indication of the country of delivery and until validation of the order by the buyer. Rates vary according to the weight and size of items.

Orders will be shipped Monday to Saturday morning. The maximum time to prepare an order is 72 hours. The buyer will be informed by email of the sending of his order, and will be given the tracking number of his package, available either on the website of the Post or on the site Colissimo.fr.

The Post Delivery Tracking Information is proof that any order delivery whose tracking details indicate the package as "Distributed" or "Delivered" will not be disputed by the buyer. In case of order not received despite a follow-up stipulating the opposite, the buyer is asked to get closer to his post office and to consult the members of his household as well as his neighbors.

Normal delivery times are as follows:
Metropolitan France: between 1 and 4 business days
European Union: between 4 and 15 working days
Rest of the world: between 6 and 30 business days

These delays do not take into account delays caused by force majeure, bad weather, disturbances or strikes. Almma Paris can not be held responsible for any delays thus caused.
During the holiday season, from early December to early January, it is common to see a longer delivery time than usual. The buyer is invited to consider this eventuality when placing an order for an event occurring on a specific date.

 

In case of unusual exceeding of the delivery time, please contact us: hello@almma-paris.com.

 

Attention: For orders shipped outside the European Union, including Switzerland and Norway, customs duties and other taxes may be charged to the buyer by the customs or postal services of his country. By ordering on the site, the buyer recognizes this eventuality and agrees to fully assume these additional costs on delivery.

 

DELIVERY

All orders destined for France benefit from a delivery tracking that can be consulted either on the La Poste website or on the Colissimo website.
For orders shipped internationally, a tracking link will also be provided but the information may take several days to appear.
Access to tracking information is not guaranteed for all destinations. Indeed some foreign postal services do not offer this option and monitoring will stop at the French border. The buyer understands that the follow-up is a complementary service but not guaranteed and that its absence alone does not justify a claim until the announced delivery times are not exceeded.
 

PAYMENT

 

For online payment are offered the following payment method: Credit Card via Stripe (secure platform for online payment).

 

Almma-paris.com reserves the right to suspend or cancel any order processing whose method of payment has been reported as suspicious or refused by the associated banking institution, or any order from a buyer with whom a payment dispute would be in progress.

 

The payment is secure and almma-paris.com does not have access to the buyer's banking information, nor does it record them.
Almma-paris.com can not be held responsible for orders placed with fraudulent means of payment.

 

PROMOTIONS
Sometimes Almma Paris offers discount coupons or promotions. Discount coupons are in the form of a code to be entered at the time of the order, in the box provided for this purpose, before the final validation and payment of the order.
Please note that no reduction can be applied after the payment of the order has been made, even if forgotten by the buyer.

Almma Paris reserves the right to terminate any promotional offer or coupon within the timeframe it has chosen.

GUARANTEE
Almma Paris takes care of repairs in case of damaged or broken article. There is no repair charge for items purchased for less than a year. Beyond one year, fees may be calculated on a case-by-case basis.
Are excluded from any guarantee:
- Non-conforming uses and maintenance as well as defects in use or maintenance.
- Damage due to mishandling, abuse or abnormal use, intentional or accidental physical alteration, use for professional or commercial purposes.
- Damage due to an external event (lightning, water damage, etc ...).
- The interventions made on the jewel by any person not mandated by our after-sales service as well as the deteriorations resulting from such an intervention.
The refund will be made by bank transfer on the card used to pay the initial bill. It is not possible to replace or exchange returned products. It will be necessary to place a new order online.

Due to the unique appearance of most Almma Paris items, there is no guarantee that the item can be returned exactly. The buyer is invited to contact us in advance to discuss the different options.
Our warranty does not cover damage related to wearing, such as oxidation, wear of the gold layer or scratches.

 

CANCELLATION
We can not guarantee the possibility of canceling an order, because we do it as quickly as possible to ship them quickly. In case of cancellation request we can accept only if the order is not yet in production and has not been sent yet.

 

RIGHT TO RETRACT
The buyer has a statutory withdrawal period of 14 days. This period runs from the date of delivery of the order as indicated on the tracking of the package. Return instructions can be found on the "Returns & Exchanges" section.
Important: Returns charges are the responsibility of the buyer.

 

DISPUTES
In case of complaint for wrong delivery or non-compliant product, the buyer is requested to inform Almma Paris within 48 hours of receipt of the order. Any complaint of this type formulated beyond this period can not be taken into account.

For any dispute or claim, the buyer undertakes to contact hello@almma-paris.com in priority to obtain an amicable solution. Complaints should be sent by email to hello@almma-paris.com.
In the absence of conciliation, the French courts will have sole jurisdiction.

 

RETURNS & EXCHANGES
Any item returned for exchange or refund must be sent to us within 14 calendar days from the delivery of the order to the buyer's home.
After this period, the order is considered compliant and accepted by the buyer and almma-paris.com reserves the right to refuse any exchange or refund.

Returns must be addressed to us new, unworn, and in a packaging ensuring their protection when sending.
The return shipping costs are the responsibility of the buyer, who is also responsible for the compliance of its packaging and the mode of shipment chosen.
Almma Paris recommends a shipping method identical to that used for sending origin.
In case of non-receipt of a return, and in case of returned item damaged, incomplete or having been worn, the exchange or refund can not be honored.
Returns must be made to the following address: LIVYDEV, 4 Square Emmanuel Chabrier, 75017 Paris.
Refunds will be made to the bank account associated with the payment card used by the buyer.
These clauses do not apply to custom designed products that are not listed in the catalog. This includes personalized pendant or size choices. Requests for returns for these products will be considered on a case by case basis.

 

PERSONAL DATA
Almma Paris is committed to protecting the privacy of every buyer and guarantees the confidentiality of its information. In accordance with the law "Informatique et Libertés" of January 6, 1978 amended in 2004, you have a right of access and rectification of information concerning you, which you can exercise by contacting hello@almma-paris.com.

 

INTELLECTUAL PROPERTY
All texts and images published on www.almma-paris.com, including without limitation the present general conditions, are protected under the intellectual property and this for the whole world. Any reproduction in whole or in part of the site www.almma-paris.com is strictly prohibited.

If one or more stipulations of the present general conditions becomes null or inapplicable because of a law, a regulation or following a legal decision, the validity and the applicability of the other stipulations will not be questioned.